We understand that you might change your mind after checking out :) If you would like to change an order, please contact us with your order number for us to assist further .

We do not accept refunds and/or cancellations. As much as we hope all your purchases are satisfactory, we will accept changes to orders on a case by case basis :)

As much as our phones traps are durable, wear and tear is unavoidable especially with daily usage. We recommend changing out your phone straps with our guide below:

1.5 Months: Heavy Users (hangs on arm frequently, swings it around a lot, heavy bigger phones)

2.5 Months: Moderate Users (hangs on arm occasionally, light swings)

3.5 Months: Light Users (rare usage as a phone strap, more for decorative purposes)

Yes actually there is! Every phone strap you get comes with a warranty of 1.5 months (45 days) from the day your purchase! In any case that the phone strap snaps/breaks within that timeframe, we will do a 1-1 replacement for you! Email us at kuehclouds@gmail.com or drop us an IG DM for further assistance.

We check through all items to ensure there are no defects before mailing :) Tarnishing/loosening of items over a period of time with daily usage is a natural occurence. Please note that we are unable to accept refunds.

Free normal mailing within Singapore is included with all orders :) International mail costs will be borne by customers and we will contact you for further details upon checkout!